The Challenge
Sales lived in one tool, orders in a spreadsheet and courier status in a third portal. Nobody could answer where an order actually was without three lookups.
All case studies
E-commerce
E-commerce CRM & Order Platform
Lead capture, order processing, courier tracking and reporting unified into a single operations platform.
- Industry
- E-commerce
- Solution
- CRM + Order Management
- Technologies
- Laravel, React, MySQL, Redis
Our Approach
We mapped the full order lifecycle, modelled it as one workflow with role-based permissions, and connected the courier and payment APIs so status updates flow in automatically.
The Outcome
Order status is now visible in real time to sales, operations and the customer, and daily reconciliation runs from one report instead of three exports.
Key Features
- Lead management
- Order management
- Reporting
- API integration
- Automation