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Softwhile
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Food / Restaurant Management

From order taken to order delivered.

Run the counter, the kitchen and the delivery flow from one place. Menu and pricing stay in sync, kitchen tickets print automatically, and daily sales close without a spreadsheet.

Modules

  • Orders
  • Menu
  • Kitchen
  • Delivery
  • Customers
  • Inventory
  • Reports

Best for

  • Restaurants
  • Cloud kitchens
  • Cafés
  • Food delivery brands
  • Multi-branch outlets
The problem

Where the evening rush goes wrong

Five failures that show up between the counter, the kitchen and the rider — and what removes each one.

Orders lost between counter and kitchen

A slip is shouted, misheard, written twice or dropped. The dish comes out wrong, the customer waits again, and the cost is eaten by the outlet.

What replaces it

  • Order printed at the right station
  • Modifiers and add-ons carried through
  • Nothing depends on hearing correctly

Phone and Facebook orders on paper

Delivery orders arrive by call, Messenger and app, get written on three different pads, and one of the three pads always goes missing at 9pm.

What replaces it

  • Every channel into one order list
  • Customer address saved and reused
  • Nothing written twice

Selling what the kitchen ran out of

The counter takes an order for a dish that ran out an hour ago. The apology, the refund and the bad review all cost more than the dish did.

What replaces it

  • Live stock against the menu
  • Auto out-of-stock on every channel
  • Ingredient deduction per sale

No idea where the rider is

The customer calls asking where the food is, and the only way to answer is to call the rider — who is on a motorbike and cannot pick up.

What replaces it

  • Rider assignment and status per order
  • Delivery time tracked against promise
  • Customer sees status without calling

Day-end that takes an hour

Cash, card, bKash, delivery apps and discounts are reconciled by hand every night, and the shortfall is discovered days later without an explanation.

What replaces it

  • Payment mode split automatically
  • Shift-wise cash and sales summary
  • Discount and void audit trail
How it works

From order taken to money counted

Six stages that every order goes through, whether it came from a table, a phone or an app.

Stage 1Order

Dine-in, takeaway, phone, Messenger or delivery app — every channel writes into the same order list with the same items and prices.

Capabilities

What runs the outlet

Counter, kitchen, delivery, stock and the day's close — one system instead of a POS plus three notebooks.

Counter & POS

Fast item entry, table and token handling, split bills, discounts and printed or digital receipts.

Menu & pricing

Variants, add-ons, combos and channel-wise pricing, changed once and applied everywhere at the same moment.

Kitchen display & tickets

Station-wise routing, preparation timers and a queue the kitchen reads at a glance during the rush.

Delivery & riders

Rider assignment, zone-wise charges, delivery status and per-rider settlement at the end of the shift.

Stock & recipes

Ingredient-level deduction from recipes, low-stock alerts, wastage entry and purchase records.

Customers & loyalty

Saved addresses, order history, repeat-order patterns and campaign lists built from real buying behaviour.

Multi-branch control

Branch-wise menus, stock and staff, with head office comparing outlets on the same report.

Sales reporting

Item-wise, hour-wise, channel-wise and shift-wise sales, plus VAT, discount and void summaries.

Key features

Dine-in, takeaway and delivery order flows

Menu, variants, add-ons and pricing control

Kitchen display and ticket printing

Table and rider assignment

Customer profiles and repeat-order history

Daily sales, item-wise and shift-wise reports

Discounts, coupons and VAT handling

Outcomes

What changes after the first week

Fewer wrong orders, a kitchen that knows what is next, and a day-end that closes itself.

Orders that come out right

The ticket the kitchen reads is the order the customer placed, modifiers included — so remakes and refunds drop on their own.

A kitchen that knows what is next

Station-wise queues and timers replace shouting across the pass, which is what actually shortens the rush.

A day that closes itself

Payment modes, discounts and app payouts are already split when the shift ends, so counting cash becomes a check rather than an investigation.

Customers you can call back

Saved addresses and order history turn a delivery list into a customer base you can actually run an offer against.

AI assisted

The sales history already knows what tomorrow looks like

Every order you have taken is a demand forecast nobody has read yet. The system learns which items move on which day and hour, what runs out first, and which customers stopped ordering — then puts that in front of the manager before the prep list is written.

Demand forecast
Item-wise volume expected by day and hour
Stock-out risk
What is likely to run out before closing
Menu profitability
Which dishes actually earn after ingredient cost
Lapsed customers
Regulars who have not ordered in a while
Call analysisLive
Transcript
Customer sentiment
SatisfiedNeutralFrustrated
Who it is for

Every kind of food business

The same order engine, configured for how each format actually takes money and sends food out.

Dine-in restaurants

Table management, split bills, service charge and course-wise kitchen firing.

Cloud kitchens

Multiple brands from one kitchen, channel-wise pricing and app order consolidation.

Cafés & quick service

Fast token flow, combo pricing and hour-wise sales for staffing the counter correctly.

Delivery-first brands

Zone charges, rider settlement, delivery-time tracking and repeat-order campaigns.

Multi-branch chains

One menu pushed to every outlet, branch-wise stock, and head-office comparison reports.

Catering & bulk orders

Advance orders, event-date scheduling, partial payments and production planning by day.

Questions

Restaurant questions we get asked most

Short answers. Tell us your outlet count and channels and we will get specific.

Yes. All three run through the same order list with their own pricing, kitchen routing and settlement rules, so one report covers the whole outlet.

Need this product tailored to your workflow?

Every product can be extended, rebranded and integrated with the systems you already use.