The Challenge
Leads were distributed manually every morning, and campaign performance was only known at the end of the month.
All case studies
Call Center
TeleSales Call Center Platform
Campaign-wise lead distribution with a focused agent desk and a real-time supervisor dashboard.
- Industry
- Call Center
- Solution
- TeleSales CRM + Live Monitoring
- Technologies
- Laravel, Vue, MySQL, WebSockets
Our Approach
We built rule-based distribution, a single-screen call desk with disposition codes, and a live dashboard streaming call outcomes as they happen.
The Outcome
Supervisors can rebalance campaigns the same day instead of the next month, and agent productivity is measured from real call data.
Key Features
- Campaign lead queues
- Auto distribution rules
- Agent call desk
- Live supervisor dashboard
- Talk-time and conversion reports